i have found at this point that the basic setup for the relay stated in the installaion documentaion, if you literally follow the directions step by step, most every major function in the relay should work, minus some minor specific twinking for ur orgs own prefrences. if i was you, kill the bots, start from svrath from new and fresh unziped bots, and follow:
http://bebot.link/wiki/org_relaysection 2.3. ive done that at least 10 times so far and i finally got a setup that works pretty good now, up to and including colored relay text for easier reading
if they complain about redoing thier alt list, tell them that you would love for them to host the bots so you dont have to anymore lol